These Terms and Conditions set out the basis on which Rubbish Clearance Harringay provides rubbish removal, waste collection and related services to domestic and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions the following expressions shall have the meanings indicated:
Customer means the individual, business or organisation requesting or receiving services from Rubbish Clearance Harringay.
We, us, our means Rubbish Clearance Harringay, the service provider.
Services means rubbish clearance, bulky waste collection, clearance of household or commercial waste, garden waste removal, building waste removal and any associated loading, transportation and disposal work carried out by us.
Waste means any items, materials, rubbish, refuse, junk or debris presented to us for collection and disposal as part of the services.
Site means the premises, property or location where the services are to be carried out.
We provide collection and removal of non-hazardous waste from residential and commercial premises within our operating area. The precise service to be delivered will be agreed at the time of booking or quotation. Our operatives will attend the site, assess the waste, load it into an appropriate vehicle, and transport it to a licensed waste transfer station or disposal facility.
We do not ordinarily handle hazardous waste, including but not limited to asbestos, chemicals, solvents, oils, clinical or medical waste, gas cylinders, pressurised containers, or any material classified as hazardous under applicable waste regulations, unless we have expressly agreed to do so in writing and appropriate arrangements have been made in advance.
We reserve the right to refuse to collect any waste that we reasonably consider to be unsafe, unlawful, or beyond the scope of the agreed service.
Bookings can be requested by telephone, email or other communication methods we may offer from time to time. When making a booking you must provide accurate details of the site address, access arrangements, type and approximate volume or weight of waste, and any particular circumstances that may affect the service, such as parking restrictions, internal clearances, or limited access.
Any quotation provided prior to our arrival on site is based on the information supplied by you. If on arrival the actual volume, nature or location of the waste differs materially from what was stated, we reserve the right to revise the quotation, adjust our charges, or decline to carry out all or part of the service.
A booking is only considered confirmed when we have accepted it and given you a date or time window for the service. We aim to attend within the agreed time frame, but any arrival time is an estimate only and may be affected by traffic, weather, or operational issues. We will make reasonable efforts to notify you of any significant delay.
You are responsible for ensuring safe and adequate access to the site for our operatives and vehicles on the agreed day. This includes arranging any necessary permissions for parking, entry to private or gated areas, and access to internal spaces where waste is located.
You must ensure that the waste to be collected is clearly identified and that it does not contain hazardous materials or items that we have expressly excluded. Where waste is mixed and includes prohibited items, we may remove only the acceptable portion or decline to proceed.
You must ensure that the site is safe for our operatives to work in, including but not limited to stable flooring, adequate lighting, and absence of aggressive animals. We may refuse to work in areas we consider unsafe or request that you remove or control potential hazards before we continue.
Our charges are generally based on the volume and nature of waste collected, time spent on site, difficulty of access and any additional services requested, such as internal clearances, dismantling or extra labour. We will explain our pricing structure at the time of quotation or booking.
Any quotation given before our arrival is an estimate only and may be adjusted once our operatives have inspected the waste. If the revised price is higher than the original estimate, you have the right to decline the service before any work is carried out. If you choose to proceed, you agree to pay the revised price.
All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law. We reserve the right to amend our prices and charges at any time, but changes will not affect confirmed bookings where a final price has already been agreed on site.
Unless we have agreed credit terms in advance, payment is due in full on completion of the service on the day of collection. We may accept payment by cash, card or other methods as notified to you at the time of booking. We are under no obligation to release a vehicle from the site or dispose of the waste until payment has been received in full, unless specific credit terms have been agreed.
For commercial customers with approved accounts, invoices will be issued after completion of the service and must be paid within the payment terms stated on the invoice. If no payment terms are specified, payment is due within 14 days of the invoice date.
We reserve the right to charge interest on overdue amounts at the statutory rate plus any reasonable costs incurred in recovering the debt. Failure to pay may result in suspension of further services and may be referred to a debt recovery agency or legal representatives.
You may cancel or reschedule a booking by contacting us as early as possible. If you cancel more than 24 hours before the scheduled arrival time, no cancellation fee will usually apply. If you cancel with less than 24 hours notice, or if our operatives attend the site and are unable to carry out the service for reasons beyond our control, we reserve the right to charge a call out or cancellation fee to cover our costs.
We may need to amend or cancel a booking due to circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases we will offer to reschedule the service at a mutually convenient time. We will not be liable for any consequential losses resulting from such changes or cancellations.
We operate in accordance with applicable UK waste management and environmental regulations. Waste collected by us will be transported only to licensed facilities for sorting, recycling, recovery or disposal. We maintain any registrations or licences required for waste carriers and will handle your waste with due care and in compliance with legal requirements.
By using our services you confirm that you are the owner of the waste or have the owners authority to arrange its removal. Responsibility for the waste transfers to us at the point it is loaded onto our vehicle, provided that it complies with these Terms and Conditions. If it is later found that the waste includes prohibited or hazardous items not disclosed to us, we may take action to recover any additional costs, penalties or liabilities arising from such inclusion.
You agree not to request us to handle waste in a manner that would breach any law or regulation. If we reasonably suspect that a service would involve unlawful activity, we may refuse the work and, where appropriate, report the matter to the relevant authorities.
We will exercise reasonable care and skill in carrying out the services. However, you acknowledge that the nature of rubbish clearance and waste removal may involve handling bulky or awkward items in confined spaces. We will not be liable for minor cosmetic damage to walls, floors, fixtures, fittings or pathways that may occur as a result of moving large or heavy items through narrow or obstructed areas, provided we have taken reasonable care.
You should move or protect any fragile items, valuables or personal possessions that may be at risk of damage during the clearance. If you are concerned about potential damage in a particular area, you must inform our operatives before work begins. We accept no liability for loss of or damage to items that you have not removed or clearly identified as items not to be taken away.
Our total liability to you for any loss or damage arising from our services, whether in contract, tort or otherwise, shall be limited to the price paid or payable for the specific service in question, except where such limitation is not permitted by law. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which it would be unlawful to limit or exclude liability.
We shall not be liable for any indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the services.
You agree to indemnify us and keep us indemnified against any claims, losses, damages, costs or expenses arising from:
Any breach by you of these Terms and Conditions.
Any inaccurate information supplied by you regarding the nature, location or composition of the waste.
The presence in the waste of any hazardous or prohibited materials not disclosed to us in advance.
Any claim made against us by a third party relating to the ownership of the waste or lack of authority to dispose of it.
We will not be in breach of these Terms and Conditions, nor liable for any delay or failure to perform our obligations, where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, natural disasters, accidents, road closures, traffic disruptions, strikes, labour disputes, public health emergencies, or actions of authorities.
Where such an event occurs, we will aim to notify you as soon as reasonably practicable and will take reasonable steps to resume normal service as quickly as possible.
If you are dissatisfied with any aspect of our service, you should raise the matter with us promptly so that we have an opportunity to investigate and, where appropriate, remedy the issue. We may ask for details in writing, including dates, times, photographs or other relevant information. We aim to deal with complaints fairly and within a reasonable time frame.
In the course of providing services, we may collect and store basic personal and contact information, such as your name, address, telephone number and email address, for the purposes of managing bookings, providing services, issuing invoices and receipts, and handling queries. We will take reasonable measures to protect such information and will not sell your details to third parties. We may share your information with our staff, contractors, payment processors and professional advisers where necessary to deliver the services or comply with legal obligations.
We may revise these Terms and Conditions from time to time to reflect changes in law, regulations, industry practice or our business operations. The version in force at the time of your booking will govern the provision of services in connection with that booking. The latest version will be made available upon request.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quotation or confirmation of booking issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
By proceeding with a booking or allowing our operatives to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Read the service Terms and Conditions for Rubbish Clearance Harringay, covering bookings, payments, cancellations, liability, and waste regulations for UK rubbish removal services.
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