This Privacy Policy explains how Rubbish Clearance Harringay collects, uses, stores, and protects your personal data. It applies to all Rubbish Clearance Harringay customers and prospective customers within our service area in and around Harringay, including users who contact us by phone, email, online enquiry, or any other communication method.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and understandable information about our data processing activities and your rights in relation to your personal data.
Rubbish Clearance Harringay is a rubbish removal and waste clearance service provider operating in the Harringay area. For the purposes of data protection law, we are the data controller in respect of the personal data that we collect from you.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details published on our main customer documents and communications.
We collect and process different types of personal data, depending on how you interact with us. This may include:
Identification and contact details, such as your name, address, telephone number, email address, and any other contact information you provide when you book a clearance or request a quote.
Service and booking information, such as the service address, property access arrangements, details of the waste or items to be collected, preferred dates and times, and any instructions you give us relating to the job.
Payment and billing details, such as billing address and payment transaction information. We do not store full card details if you pay by card; secure third party payment processors handle this information on our behalf.
Communication data, including the content of emails, phone call notes, text messages, and other correspondence relating to enquiries, bookings, or complaints.
Technical and usage data, such as your device type, approximate location, and information about how you interact with our website or online forms. This may be collected through cookies or similar technologies where used and where legally permitted.
Any other information you choose to provide, for example when you give feedback, leave a review, or participate in a survey.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:
Contract: We process your data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes, confirming bookings, and delivering our rubbish clearance services.
Legal obligation: We may need to process certain personal data to comply with legal obligations, such as accounting, tax reporting, waste transfer documentation, and obligations relating to health and safety or environmental regulations.
Legitimate interests: We may process your personal data where this is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. These interests can include handling customer service queries, improving our services, managing our business operations, and keeping appropriate records of our activities.
Consent: In some circumstances, we may rely on your consent, for example for certain types of marketing communication where consent is required. Where we rely on consent, you have the right to withdraw that consent at any time.
We use your personal data for the following purposes:
To provide and manage our rubbish clearance services, including scheduling collections, confirming bookings, attending your property, and completing waste removal.
To communicate with you about your enquiries, quotes, bookings, changes to appointments, invoices, and service updates.
To process payments, manage billing and accounts, and handle any refunds or adjustments that may be required.
To manage customer relationships, including handling complaints, resolving disputes, and responding to feedback.
To meet our legal and regulatory obligations, including record-keeping for accounting, tax, and waste management regulations.
To improve our services, for example by reviewing feedback, analysing service usage patterns, and developing our operational processes.
To send you service related information and, where permitted, marketing communications that may be of interest to you. You can opt out of marketing at any time.
We do not sell your personal data. We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.
These third parties may include:
Service providers and data processors who act on our behalf, such as waste transfer and recycling facilities, payment processing providers, IT and hosting providers, customer management systems, and administrative support services.
Professional advisers such as accountants or legal advisers, where this is necessary to obtain professional services or comply with our obligations.
Regulatory authorities, law enforcement agencies, or other public bodies, where we are legally required to share data or where we consider it necessary to protect our rights, customers, staff, or the public.
Any third party involved in a business transfer, such as a merger, sale of assets, or restructuring, where your personal data may be transferred as part of that transaction in accordance with data protection law.
Where we use third party processors, we ensure there is a written agreement in place requiring them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with data protection requirements.
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means. We also consider applicable legal and regulatory retention periods.
Typically, customer and booking records are retained for a period that allows us to handle any queries, disputes, or claims relating to the services provided, and to meet tax and accounting obligations. After the relevant retention period expires, we securely delete or anonymise your personal data so that it can no longer be associated with you.
Where we use service providers located outside the United Kingdom or the European Economic Area, or where personal data is otherwise transferred internationally, we take steps to ensure that your personal data is given an equivalent level of protection. This may involve using jurisdictions that are subject to adequacy regulations, or putting in place appropriate safeguards such as standard contractual clauses approved for use under data protection law.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and procedures for dealing with suspected data breaches.
While we work to protect your personal data, no transmission or storage system can be guaranteed as completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with our legal obligations.
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access: You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern about accuracy or the lawfulness of processing.
The right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may be able to obtain your personal data in a structured, commonly used, machine readable format and transmit it to another controller.
The right to object: You can object to our processing of your personal data based on legitimate interests, including profiling, and you have an absolute right to object to the use of your personal data for direct marketing.
The right to withdraw consent: Where we rely on consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing that took place before the withdrawal.
If you wish to exercise any of these rights, please contact us using our published contact details. We may need to confirm your identity before responding to your request. We aim to respond within one month, subject to any lawful extensions.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection matters. Details of how to contact the supervisory authority are publicly available from official government sources.
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable laws. Any changes will be published in the latest version of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Read the GDPR-compliant privacy policy for Rubbish Clearance Harringay, explaining what data we collect, how we use it, our lawful bases, retention, processors, and your data protection rights.
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